Undergraduate Research: Microbial Degradation of Pharmaceutical Wastewater
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Summary
Investigated the isolation of microorganisms from pharmaceutical effluent and their potential for degrading wastewater.
AKITOYE BOLARINWA AJOKE
Sales Manager | Customer Experience Specialist
Lagos, NG.About
A highly adaptable and results-oriented professional with a strong foundation in sales management, customer relations, and scientific analysis. Leverages exceptional communication and analytical skills to drive revenue growth, optimize customer experience, and achieve strategic business objectives. Eager to apply a diverse background in sales and healthcare service delivery to contribute to organizational success in a dynamic target role.
Work
ICEAN. NG
|Sales Manager
Lagos, Lagos State, Nigeria
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Summary
Led sales strategy, operations, and customer experience initiatives to drive revenue growth and customer acquisition for ICEAN.NG.
Highlights
Developed and executed comprehensive sales strategies, driving significant revenue growth and enhancing customer acquisition and retention for digital online sales channels.
Managed end-to-end sales operations, including reporting and performance oversight, contributing to optimized efficiency and market penetration.
Implemented robust customer experience management and cost control measures, ensuring profitability and high service standards.
Led and mentored sales teams, consistently achieving and exceeding business targets through strategic planning and performance management.
Cultivated and maintained strong client relationships, fostering loyalty and driving repeat business opportunities.
Analyzed complex sales data and market trends to identify key insights, optimizing sales performance and informing strategic decision-making.
FEDERAL MEDICAL CENTER ABEOKUTA
|SERVICOM Officer (NYSC)
Abeokuta, Ogun State, Nigeria
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Summary
Served as a SERVICOM Officer, managing patient relations and facilitating communication to enhance service delivery and patient experience within a federal medical center.
Highlights
Addressed and resolved patient complaints and service issues, improving satisfaction and operational efficiency within the hospital.
Provided empathetic counseling and support to patients and their relatives, effectively mitigating stress during critical periods.
Facilitated clear and timely communication between medical staff, patients, and families, ensuring understanding of treatment plans and hospital procedures.
Actively listened to patient and family concerns, proactively identifying and implementing solutions to enhance their overall hospital experience.
FEDERAL UNIVERSITY OF AGRICULTURE, ABEOKUTA
|Undergraduate Researcher
Abeokuta, Ogun State, Nigeria
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Summary
Conducted independent research focused on environmental microbiology, specifically investigating microbial solutions for wastewater treatment.
Highlights
Isolated diverse microorganisms from pharmaceutical effluent, identifying candidates with high degrading potential for bioremediation applications.
Executed laboratory experiments to demonstrate the effective degradation of pharmaceutical wastewater, contributing to sustainable waste management research.
Applied advanced microbiological techniques for sample collection, culturing, and analysis, ensuring data integrity and research accuracy.
COMPROMED DIAGONISTIC LABORATORY
|Clinical Microbiologist Industrial Training
Abeokuta, Ogun State, Nigeria
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Summary
Gained practical experience in clinical microbiology, performing routine and specialized diagnostic testing in a professional laboratory setting.
Highlights
Performed routine and specialized bacteriology testing, including culture reading and susceptibility testing of blood samples.
Operated and maintained various laboratory equipment, adhering to strict protocols for quality control and accurate diagnostic results.
Contributed to the timely and accurate reporting of test results, supporting clinical decisions and patient care.
Education
Federal University of Agriculture, Abeokuta
Abeokuta, Ogun State, Nigeria
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B.Sc
Microbiology
New Era Girls Junior & Secondary School
Lagos, Lagos State, Nigeria
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West African Senior Secondary Certificate
Languages
English
Certificates
Basic First Aid Certificate
Issued By
Ogun State Red Cross
Economic Empowerment Training for HIV/AIDS Vulnerable Young Women and Girls
Issued By
National Agency for The Control of Aids (NACA)
Diploma in ICT (Microsoft Office Executive)
Issued By
The Academic council of General ICT Institute of Technology
Skills
Sales & Business Development
Sales Strategy, Customer Acquisition, Revenue Growth, Digital Sales, Market Analysis, Client Relationship Management, Strategic Planning, Business Development.
Customer Experience & Service
Customer Experience Management, Patient Relations, Conflict Resolution, Stakeholder Engagement, Service Improvement, Communication, Interpersonal Skills, Empathy.
Data & Analytics
Sales Data Analysis, Market Trend Analysis, Performance Optimization, Reporting, Data Interpretation.
Operations & Management
Sales Operations, Budgeting, Cost Control, Team Leadership, Project Coordination, Process Optimization, Adaptability.
Technical & Scientific
Microbiology, Laboratory Techniques, Bacteriology, Environmental Science, Research & Development, Quality Control, Diagnostic Testing.
Software & Tools
Microsoft Office Suite (Word, Excel, PowerPoint), CRM Systems, Data Management Tools.